FitLimit Support

Questions about FitLimit? We are happy to help with photo processing, saving and sharing.

For technical questions, please include your device, OS version and app version so we can help you more effectively.

FAQ

Common questions

How does FitLimit work?

Choose a preset or a custom file-size limit and select one photo. FitLimit adjusts JPEG quality and, if necessary, image dimensions. You can then save or share the result as a separate file.

Are my photos uploaded?

FitLimit processes the image on your iPhone and does not upload it to PocketMoss. If the original is in iCloud Photos, Apple may need to download it first. Sharing the result sends it only to the app or service you choose.

What happens to the original and the file format?

Your original stays unchanged. FitLimit exports a JPEG; transparent areas become white. A JPEG that already fits the limit can be kept unchanged.

Can I use FitLimit directly from Photos?

Select one photo in Photos, open the share menu and choose FitLimit. Select your limit, process the image, then save or share the result.

Why does processing or saving fail?

Try a larger limit or a different photo. If the original is stored in iCloud, make sure it has downloaded. To save the result, allow FitLimit to add photos in iOS Settings. If the problem continues, contact us with the limit you selected and the error message.

How will FitLimit Pro work?

The release is planned to include three free exports in the main app and a one-time Pro purchase for unlimited exports. There is no planned subscription. Pricing will be shown in the App Store. Purchased access can be restored using Restore Purchases with the same Apple Account.